Privacy Policy

Last Updated: 21 July 2026

Soterion Estates Limited (“Soterion Estates”, “we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, used and stored responsibly.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and your rights when you visit www.soterionestates.com, contact us or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Soterion Estates Limited is the data controller responsible for the personal information collected through this website.

Soterion Estates is an international portfolio of luxury properties offering exceptional accommodation, wellness retreats, eco-tourism experiences and exclusive stays designed to inspire rest, connection and personal growth.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Soterion Estates Limited

Email: jo.heywood@soterion.co.uk

Information We Collect

We may collect personal information when you visit our website, submit an enquiry, request information or communicate with us.

The information we collect may include:

Information you provide

• Full name

• Email address

• Telephone number

• Country of residence

• Booking or accommodation enquiries

• Details submitted through contact forms

• Any information you choose to include when contacting us

Information collected automatically

When you browse our website, we may automatically collect certain technical information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website

• Time spent on our website

• Website usage statistics

This information helps us understand how visitors use our website and improve the experience we provide.

How We Use Your Information

We use your personal information to:

• Respond to your enquiries.

• Process booking or accommodation requests.

• Communicate with you regarding your enquiry or reservation.

• Improve our website, services and customer experience.

• Analyse website performance and visitor behaviour.

• Maintain the security and integrity of our website.

• Comply with legal and regulatory obligations.

• Send marketing communications where you have chosen to receive them.

We will never sell your personal information to third parties.

Legal Basis for Processing

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

Depending on the circumstances, we process your information because:

• You have given your consent.

• It is necessary to fulfil a contract or take steps before entering into a contract.

• We have a legitimate business interest that does not override your rights and freedoms.

• We are required to comply with legal obligations.

Marketing Communications

Where you have chosen to receive marketing communications, we may contact you with information about:

• New luxury properties

• Retreats and wellness experiences

• Exclusive offers

• Events

• News and updates from Soterion Estates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.

• Improve website functionality.

• Analyse website traffic.

• Measure website performance.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can also manage or disable cookies through your browser settings at any time.

Analytics

We may use trusted analytics services, including Google Analytics, to better understand how visitors interact with our website.

These services may collect information such as:

• Pages viewed

• Browser type

• Device type

• Approximate geographic location

• Time spent on the website

This information is generally anonymised and is used solely to improve our website and services.

Sharing Your Information

We only share your personal information where necessary to provide our services or where required by law.

This may include trusted third-party providers such as:

• Website hosting providers

• Booking platform providers

• Payment processors

• Email marketing providers

• Website analytics providers

• Professional advisers

• Regulatory authorities where legally required

All third parties processing personal information on our behalf are required to keep it secure and process it in accordance with applicable data protection laws.

International Transfers

As Soterion Estates operates internationally, your personal information may be transferred to or processed outside the United Kingdom.

Where this occurs, we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection legislation.

Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.

• Respond to enquiries.

• Fulfil contractual obligations.

• Meet legal, tax and regulatory requirements.

• Resolve disputes.

• Enforce our legal agreements.

When personal information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of processing.

• Object to the processing of your personal information.

• Withdraw consent where processing is based on consent.

• Request a copy of your personal information in a portable format.

To exercise any of these rights, please contact us at:

jo.heywood@soterion.co.uk

We aim to respond to all requests within one month.

If you believe we have not handled your personal information appropriately, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

Although no system can guarantee complete security, we continually review and improve our security measures to help safeguard your information.

Children’s Privacy

Our website is intended for adults seeking luxury accommodation and retreat experiences.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided us with personal information, please contact us and we will promptly remove it from our records.

Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices.

Any updates will be published on this page together with the revised “Last Updated” date.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Soterion Estates Limited

Email: jo.heywood@soterion.co.uk